Here at Basic Valley we want to make sure you are 100% satisfied with your purchase!
That's why we do not charge restocking or shipping fees for returns or exchanges. We will happily accept any clean, unworn, unwashed, unused items for return or exchange.
To process your return or exchange contact us at firstname.lastname@example.org. We will send you a shipping label to return your item, and we will process the refund once we receive it. Easy as that! The customer must contact Basic Valley within 10 days of receiving their purchase.
Please note if the garment appears worn or used this voids exchange, and the customer will not receive a refund. The garment must be unworn, unwashed, unused, with hang tags attached, and sanitary liners attached in swimwear.